Change my appointment

 Bookings service

The Bookings Service provides a Central booking team responsible for arranging patient appointments at Cheltenham General, Gloucestershire Royal and all community hospitals in the county. The team is based at the Docks, Gloucester. We aim to arrange appointments at the best time and place to suit individual patients needs, and respond to written, email and telephone requests for appointments.
We also have reception teams based in several outpatient departments at Cheltenham General and Gloucestershire Royal Hospitals.

There is approximately 80 staff providing these services.

How to contact central booking team:

If you need to cancel, change or query the details of your appointment please use one of the following methods to contact us. Our opening hours are Monday to Friday: 9am – 4pm.

Refer to the telephone number on your appointment letter and if this is not successful, to speak to the appointments clerk please call; 

0300 422 4512 for audiology

0300 422 4502 for Cardiology, ENT, Ophthalmology, Paediatrics and Community Paediatrics

0300 422 4500 for Orthopedics, Gynecology, Dermatology, Neurology and Thoracic/Immunology/Sleep Service

0300 422 4504 for Urology, Rheumatology, Pain management, Nephrology, Colorectal surgery, Upper gastrointestinal surgery, vascular surgery, Diabetes, Endocrinology and Dietetics

0300 422 4506 for two week (cancer) wait team


Direct e-mail

Disclaimer - Any information sent via email is not secure. Please be aware that we cannot guarantee the security of any information sent via unencrypted email. If you are concerned about your personal details being visible to a third party, please do not use email.

By Post:

Central Booking Office
Bookings Service
Victoria Warehouse
The Docks