Change my appointment

 Bookings service

The Bookings Service provides a Central booking team responsible for arranging patient appointments at Cheltenham General, Gloucestershire Royal and all community hospitals in the county. The team is based at the Docks, Gloucester. We aim to arrange appointments at the best time and place to suit individual patients needs, and respond to written, email and telephone requests for appointments.
We also have reception teams based in several outpatient departments at Cheltenham General and Gloucestershire Royal Hospitals.

There is approximately 80 staff providing these services, managed by Jayne Evans, also  based at the Docks

How to contact central booking team:

If you need to cancel, change or query the details of your appointment please use one of the following methods to contact us. Our opening hours are Monday to Friday: 9am – 4pm.

Refer to the telephone number on your appointment letter and if this is not successful, to speak to a Booking Office Supervisor during office hours telephone:

0300 422 5984

0300 422 6943

0300 422 6942

(Calls from landlines are charged at local rates)


Direct e-mail  ghn-tr.outpatientbooking@nhs.net

Disclaimer - Any information sent via email is not secure. Please be aware that we cannot guarantee the security of any information sent via unencrypted email. If you are concerned about your personal details being visible to a third party, please do not use email.


By Post:

Central Booking Office
Bookings Service
Victoria Warehouse
The Docks
Gloucester
GL1 2EL