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How are we doing?

Introduction

We are committed to delivering the best care and are constantly looking at ways to improve the services we provide at our hospitals.

We would like to know more about your experience so that we know how we are doing. In particular we would like to hear about experiences of being a patient, a carer or a visitor at Gloucestershire Royal or Cheltenham General Hospital. We would like to know what was good and what could be improved.

There are a variety of ways you can give us your feedback (see below). Please choose the method which you feel most comfortable with.

All feedback is taken seriously and is used to either praise staff for the excellent care or service they have provided, or used to make improvements where needed.

Many improvements at our hospital have started with feedback from a patient, carer or visitor.

Remember - you really can make a difference by telling us about your experiences.

How can you give feedback?

 As a patient or visitor to the hospital

Complete a comment card, available on wards and departments.

Patient Advice and Liaison Service (PALS) and Complaints

The team offer confidential, impartial help, advice or support relating to any aspect of your care. We aim to help resolve issues and concerns speedily by liaising with appropriate staff on your behalf.

If your concern is of a serious nature and requires a formal investigation, we will advise you how to make a formal complaint. We can also deal with enquiries, suggestions and compliments. Contact details are available to the right of this page or the link above.

Complete a feedback form

Feedback form

Complete a survey

During your stay, you may be asked to take part in a survey or complete a questionnaire about the care and service provided to you.

We would be grateful if you would take the time to do this. You will find the results of what patients have said about their experience and actions taken to make improvements on a display board within the ward are or just outside of it.

Please ask a member of staff for more details.

Become a member

To help ensure we achieve our aims we need our patients, visitors, carers or members of the public who have an interest in healthcare to become a member of the trust or even become a governor

Via the internet

You can also leave feedback via the following websites:

Useful Links

Carers Gloucestershire

Carers Emergency Card Scheme

Gloucestershire Deaf Association

Dementia UK

Healthwatch Gloucestershire