CQC Compliance Review 26.10.12

Gloucestershire Hospitals NHS Foundation Trust has welcomed feedback from the Care Quality Commission (CQC) following an unannounced review visit at Cheltenham General Hospital (CGH) in July 2012.

A team of seven inspectors from the South West region of the CQC conducted the review in the course of four days. They visited several wards and departments, carrying out observations of practice and conducting interviews with staff, visitors and patients.

Overall, the Trust is pleased with the outcome of the review and in particular with findings on the high standards of care and welfare of people who use our services.

We have produced an action plan to address areas where minor concerns were highlighted.

Dr Frank Harsent, Chief Executive said:  “Overall, I am pleased with the findings of the CQC in its review of compliance and am particularly proud that patients were reported as being happy with the level of care and treatment they had received and  that our staff were found to be caring and respectful.

“We are committed to continually improving care and the experience of our patients and we work closely with patient representatives and our staff to make sure that quality is enhanced wherever possible.

“Our hospital staff are committed to making a practical difference to patients and their carers and family and we will be addressing every concern raised by the inspectors, however minor, to ensure we meet the standards identified”.

 The CQC is the independent regulator of health and social care services in England. All NHS Trusts are legally obligated to register with the CQC in order to operate and demonstrate compliance with the regulatory requirements to be able to continue to provide health care services.