Consultant Mark James is NHS Hero

13.12.12


Mr Mark James, Consultant Obstetrician and Gynaecologist at Gloucestershire Hospitals NHS Foundation Trust has been recognised in the NHS Heroes Awards.

The award will be presented to him prior to the public Board meeting at 9am on Friday 14th December at Trust Headquarters.

NHS Heroes is a national recognition campaign launched earlier this year to recognise NHS staff going the extra mile to deliver exceptional care. It exists for all NHS Staff and aims to recognise not only those who save lives, but anyone who does the smallest but most considerate things that go beyond expectations and make a real difference to people’s lives.


Mr James was nominated by a patient who first saw him some years ago. The patient, who wished to remain anonymous, said: “Mr James is a very kind, understanding consultant who treated me as an individual and also with dignity and respect. He went out of his way to try to ensure that everything possible was done to try to ensure that my needs were met.”

“On the day of my operation he kept his word and I was first on his list, which was a great relief to me. I was very impressed with the sensitivity he showed me as never before had I encountered such kindness and understanding from a hospital consultant.  

“I saw Mr James on two occasions prior to being discharged. On each of these occasions, although very busy, Mr James paid full attention to what I was saying and actually ‘heard me’. I had the opportunity to observe him with other patients on the ward and was delighted to see that he showed the same kindness and consideration to all of them, offering a reassuring smile and patting their hand which is just what is needed when one feels extremely vulnerable.”

 

Professor Clair Chilvers, Chair of the Trust, said:  

“I am delighted that Mark has been recognised for the kindness and consideration he showed this patient and I have congratulated him on this award. This nomination shows that the way we treat people is for many just as important as any other aspect of care and Mark is a great example of getting this right.”