Our telephone numbers are changing 22.11.12

People in Gloucestershire will benefit from cheaper call rates as NHS organisations in the county move to a new telephone system and new numbers which will start with 0300.

From 26 November 2012, the majority of telephone numbers for Gloucestershire Hospitals NHS Foundation Trust, Gloucestershire Care Services and NHS Gloucestershire will change.

The move will mean that virtually all hospitals and community services in the county will use the cheaper 0300 numbers instead of the previously used 0845 numbers. Calls from both landlines and mobiles will be charged at no more than the cost of a call to an 01 or 02 number. The changes will affect Gloucestershire Royal Hospital, Cheltenham General Hospital and five community hospitals: North Cotswolds Hospital, Vale Community Hospital, Stroud General Hospital, Lydney and District Hospital and Dilke Memorial Hospital. The remaining community hospitals in the county (Tewkesbury, Cirencester and Fairford) currently use geographic 01 numbers.

The telephone number for the Out of Hours service, which is for people seeking urgent care or treatment at times when their GP surgery is closed, is also changing to 0300 421 0220.        

Callers to these sites and services affected by the change will hear a recorded message that will provide the option of redialling the new number to take advantage of the cheaper call rate. Previous 0845 numbers will continue to connect for a period of time to ensure a smooth transition.

David Warden, IT and Governance Manager who led the countywide renumbering programme, said: “As health partners in Gloucestershire, we are very pleased to be able to introduce the 0300 number which will bring down the cost of calls to benefit patients, their families and carers.”

The new 0300 numbers will mean that calls cost no more than a national rate call to an 01 or 02 number, regardless of whether callers are dialling from a landline or a mobile.

A list of the hospitals, clinics and community health services affected by the changes is available by visiting: www.nhsglos.nhs.uk/telephonenumbering

The main locations changing their numbers from 26 November 2012 and their new numbers are:


Gloucestershire Royal Hospital                                               0300 422 2222

Cheltenham General Hospital                                                   0300 422 2222

Dilke Memorial Hospital Reception:                                         0300 421 8640

Lydney and District Hospital Reception:                                0300 421 8722

North Cotswold Hospital, Moreton-in-Marsh Reception:    0300 421 8770

Stroud General Hospital Reception:                                        0300 421 8080

Stroud Maternity Hospital Reception:                                      0300 421 8018

Vale Community Hospital, Dursley Reception:                     0300 421 8494

Other Services

Out of Hours Service                                                                 0300 421 0220

The ‘Out of Hours’ service is for urgent treatment or care that cannot wait until the GP surgery re-opens.  All patients need an appointment to see a doctor or nurse. To discuss your condition and arrange an appointment call 0300 421 0220 (Between 6.30pm and 8.00am on weekdays and all day and night at weekends, bank and public holidays)

Other Sites

Gloucestershire Care Services, Edward Jenner Court           0300 421 8100

NHS Gloucestershire, Sanger House (until 31.3.12)              0300 421 1500

Children and Young People’s Physio Direct                            0300 421 6980

Sexual Health Services at Hope House                                    0300 422 6470

Stop Smoking Service                                                                  0300 421 0040 

Coleford Health Centre                                                                 0300 421 8850

Gardners Lane, Cheltenham                                                       0300 421 8645

Independent Living Centre, Cheltenham                                 0300 421 8923

Lydney Health Centre                                                                   0300 421 8141

Quedgeley Clinic                                                                    0300 421 6970

Winchcombe Outpatients and Physiotherapy                        0300 421 1400

 Please note

The number for Guide & Community PALS (Patient Advice and Liaison Service) will stay the same Freephone 0800 015 1548. More information: www.guide-pals.glos.nhs.uk