CQC report highlights excellent staff


Care Quality Commission (CQC) inspectors who carried out an unannounced inspection of Cheltenham General Hospital have labelled staff on the ward attentive and respectful.

The inspection was carried out in April on Kemerton Ward, which opens in response to the demand for additional beds during the winter months.

The CQC report states that our Trust is meeting essential standards of quality and safety. Experts observed the way patients were being cared for by talking to inpatients, outpatients, staff and relatives as well as checking records. During the visit, concerns about staffing levels and the skills of staff were investigated and answered by the inspectors’ assertion that: “there were enough qualified, skilled and experienced staff to meet patient's needs.”

Comments from patients to inspectors were particularly positive. The CQC spoke with 17 patients, three of their relatives and 12 staff. Patients said our staff  were "very good, very helpful" and "lovely”. When questioned about levels of care, one patient said: "absolutely fine, no complaints at all.” The report states: “All patients and their relatives told us they were happy with the care provided to them and that staff treated them well.”

The report notes that appropriate arrangements were in place for obtaining and recording medicines but indicated minor concerns regarding the storage and safekeeping of patients own medicines. While one patient said: “Medicines are absolutely fine. No problems, they (staff) are very good”, inspectors were pleased to note that an action plan was already in place to address any issues around safekeeping and storage.

The inspectors commented: “Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.  Records detailed the care and treatment being provided to the patient and daily notes were written in a handover folder for staff to read when shifts changed.”

Director of Nursing, Maggie Arnold said:

“Overall, we are very pleased by comments made by our patients and staff and the inspectors in the report. We know that the extended winter period this year has been difficult for staff working on the winter pressures wards, so we are pleased that our staff told inspectors that everyone, doctors and nurses, had worked together to ensure that patients were safe and received good care.

“We are always interested to receive feedback on the care and standards in our hospitals and are pleased to see that once again the positive and caring attitude of our staff has been recognised. Of course, we acknowledge that there are always going to be areas where we can improve and will be reporting back to the CQC in due course.”

The inspection was carried out as part of the Care Quality Commission’s unplanned visits on 24th April. The report can be viewed on the Care Quality Commission’s website from 10am on 15th May 2013.

Read the report in full here.