Gloucestershire’s maternity services get the thumbs up by new mums
Maternity services at Gloucestershire Hospitals NHS Foundation Trust has gained recognition for the high standard of its services in a survey undertaken by the CQC’s national NHS patient Survey programme, published today.
The 2013 survey of women's experiences of maternity services involved 137 NHS acute trusts in England. 222 women participated in the survey achieving a 50% response rate.
The survey asked women about their experiences of the provided care throughout pregnancy, during birth and the care provided after birth in the postnatal period.
Gloucestershire Hospitals scored highly in all areas especially in areas such as support and communications provided by staff. Women felt involved in decisions about their care, were spoken to in an understandable way and felt as though they were treated with dignity and respect. The survey also gave an opportunity for mothers to provide additional comments about the care they receive. Below are a few extracts;
“The midwives and healthcare assistants were professional, competent, practical and understanding”
“I had a fantastic team of midwives looking after me. Also I loved how involved my partner was with it all”
“All the staff were a fantastic help and support. I quite often recommend them all and tell my friends and family how much of a help they all were”
On receiving the results, Head of Midwifery Vivien Mortimore said: “All those in maternity services strive to provide women with high quality , personalised care and we are extremely pleased to receive this positive report which recognises their efforts.
“The service will however be examining all the feedback in detail to identify any areas where improvements can be made”.