Improved health information room for patients

21/05/13

The Health Information Room at Gloucestershire Royal Hospital has undergone a cosmetic refurbishment to create a welcoming atmosphere for hospital visitors.

The Information Room is manned by a team of volunteers and as well as picking up patient information and leaflets, patients can attend drop in sessions for welfare rights surgeries, dementia awareness sessions and can also pick up their hearing aid batteries from this newly designed space.

The refurbishment was jointly funded by a contribution from the Trust's Charitable Funds and a donation from the Friends of Gloucestershire Royal Hospital and undertaken by Office Right Business Solutions.

Patient Information Officer Susan Fleet is delighted with the results.

She said: “We have had many comments from visitors to the room since the refurbishment from ‘Wow!’ to ‘What a difference’ and our volunteers can’t wait to get all the leaflets organised and open the doors to visitors”.

A team of dedicated volunteers keep the room open Monday to Friday, 10am until 4pm. 

Susan added:  “We are hoping to recruit more volunteers in the next month so as to keep the room running smoothly.    The volunteers assist the visitors in finding information leaflets on the stands and if we do not stock the appropriate leaflet then the volunteer will take the visitor’s name and address and the information will be requested and forwarded on to them.  Over the coming months we will increase and update our stock of patient information leaflets for visitors to our stands in the corridor and to the room.

“Over the last twelve months the room has been used by Civica (working with Gloucester City Council) holding monthly Welfare Rights surgeries, staff, patients and members of the public, Dementia Web has held several drop in sessions in the room over the last twelve months and more recently the Forest of Dean Citizens Advice Bureau has set up weekly Macmillan benefit advice drop in sessions.  We welcome any new enquiries to make full use of the Health Information Room.

“We aim to encourage more hospital departments to make use of the tables and display boards we have available in the Atrium to promote and raise awareness of health related topics of interest to patients, visitors and staff.   Gloucestershire Carers have a stand each month and last month Safe at Home (the National Home Safety Equipment Scheme) held the first of their monthly promotions”.