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Improvements revealed in Cancer Patient Experience Survey


The results of the 2015 National Cancer Patient Experience Survey have revealed positive developments of cancer services at our Trust. The survey was sent to over 1800 of our patients and the results show encouraging improvements in many areas.

The national survey is designed to monitor progress on cancer care and to drive local quality improvements and takes into account all aspects of cancer patients' experience of treatment.

Major improvements on previous years’ surveys were seen against 21 questions including patients being involved in decisions about their care; that they found it easy to contact their Clinical Nurse Specialist when they needed to; and that our staff explained clearly how an operation had gone. The overall score out of 10 for GHNHSFT was 8.6 % and we scored beyond the national average in most areas relating to our staff, including 86% of patients having confidence and trust in all doctors involved in their treatment.

We continue to run a Cancer Patient Experience Group (CPEG) with patients and staff with a view to making further improvements. At the moment we are working to implement developments from the Living With and Beyond Cancer programme which we believe will deliver even better and more holistic care to patients with cancer in our county.

Some comments included:

  • Excellent oncologist and consultant who were both positive, honest and clear.
  • Great nurses, I always felt supported and at ease.
  • The Chemo helpline was amazing. It was great to have a dedicated breast care nurse and received excellent support which was very accommodating and easy to arrange.
  • I felt that my care was individualised and dedicated to me, and I cannot fault the care given by all departments at Cheltenham General and Gloucestershire Royal
  • I have been very impressed with the care I received from oncologist through to nursing staff at both hospitals. Nurses have been especially kind and thoughtful.
  • The radiotherapy team, oncology reception staff, focus centre and outpatient chemo nurses were all exceptional and professional.
  • All staff were fantastic in their care of me. I felt supported and individual all the way through. Compassionate and talented nursing staff and an excellent surgeon.


Deborah Lee, Chief Executive said: “These improvements are very good news for our patients and as ever, I am proud of the staff across our hospitals who work so hard to provide patients with cancer not only with excellent treatment, but also care and support at a stressful and challenging time in their and their families lives.

“I am encouraged by these results and continued progress, though never complacent. I am committed to further enhancing our cancer services and we will continue to focus on our waiting times as a key area for improvement.  I would like to thank our patients for taking time to fill out this survey; it is these insights which help to us understand where we need to make further progress.”