Major internal critical incident

Cheltenham General and Gloucestershire Royal Hospitals continue to operate in a major internal critical incident status today (Jan 12). Members of the public are being advised to consider alternative options before attending either of the A&E departments.

Patients who have an appointment booked should attend unless they are directly contacted to say otherwise.  

Gloucestershire Hospitals NHS Foundation Trust, which runs both hospitals, declared the incident on Sunday night (January 4).

Dr Frank Harsent, Chief Executive of GHNHSFT, said: “The Trust declared a major internal critical incident due to the high levels of demand on our services with especially high numbers of frail elderly patients being admitted, a high number of patients attending the A&E departments and issues in relation to discharging patients.  

“In declaring this incident it allows the organisation and its partners to roll out robust plans so that resources are mobilised (specialist discharge team, additional staff, equipment and facilities) and patients receive safe and effective care.

“We have made progress throughout the week and the focus now is on discharging patients before we can stand down from this status.”

Under the plans some non-emergency surgery at the hospitals has been postponed.  

“We realise the inconvenience that postponing surgery has on patients and we only consider this as a last resort in exceptional circumstances. Where appointments are postponed we will do all we can to reschedule them as quickly as possible.

“I would like to thank all staff, whether based in the hospital or in the community, who are working very hard to ensure we can continue to provide care to our patients in these challenging circumstances.”