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Positive feedback following CQC inspections



Care Quality Commission (CQC) inspectors who carried out an unannounced inspection of Neonatal and Paediatric Services at Gloucestershire Royal and Cheltenham General found that the services are meeting essential standards.


The inspection took place on 29th and 30th May 2013. The CQC carried out this inspection in response to a request from the Coroner’s office following the death of a baby at Cheltenham General Hospital in 2010.


The reports, which have been issued for both our Hospitals, also acknowledge the beneficial changes that have resulted from the reconfiguration of maternity services in 2011, and advise that the Trust takes the opportunity to thoroughly investigate and learn from any serious incidents. The inspectors said:


“Overall we found that people who used the neonatal and paediatric services at Gloucester and Cheltenham hospitals received good care. We found no evidence to suggest that babies born in any of the units across both hospitals were being put at risk.


“All parents we spoke with were very positive about their experience of the service.”


Inspectors went on to observe that eight out of nine (patient) questionnaires completed had rated the service as excellent and acknowledged the many letters of thanks and compliments from parents about their positive experiences of the service.


The reports also recognise that that in January 2013 our Trust was assessed by the NHS Litigation Authority Clinical Negligence Scheme for Trusts for Maternity Clinical Risk Management standards and were awarded level 3, the highest level accorded to Trusts with a lower risk of negligence.


Director of Clinical Strategy Dr Sally Pearson said: “We are delighted with the comments made by our staff, patients and the inspectors. We acknowledge that there are always going to be areas where we can improve and we are pleased that the CQC recognised that we actively seek feedback on the care and standards in our hospitals.

“It is gratifying to see the hard work of our staff reflected in this independent assessment of the quality of services that we provide.”


The reports can be viewed on the Care Quality Commission’s website from 10am on 5th July 2013.