April Week 4

Saturday 18th April

County hit harder by winter bug (Citizen) p28

Article focusses on GRH and the number of bed days lost due to Norovirus. Article features a quote from our spokesman (as provided by our Communications Team) putting it in context, as well as a comment from Liz Fenton from the CCG who flags up the county's Combat Norovirus Campaign.

Grateful to A&E and paramedics (Echo) p10

Former patient gives thanks to the care received at GRH A&E and says 'Thanks to everyone involved, you are angels'.

Sunday 19th April


Monday 20th April

All hands on deck to see ward garden bloom again (Echo) p7

Family of a cancer patient plans to give a garden a makeover on our Lilleybrook Ward. Full page positive article.

Thanks for the dedicated care (Citizen) p10

The relative of a patient gives thanks for the care received at GRH (and from other agencies) in this readers letter. the reader writes: 'My wife fell and broke her hip on Friday April 10 and she was treated with such care and kindness that reflects wonderfully well on all the people mentioned'

Glocs gets smart with central funds (EHI news)

Positive factual article focusing on Smartcare rollout with quote from Dr Frank Harsent as provides by our Communications Team.

Tuesday 21st April

Family of man left unable to use his limbs praise CGH for his care (Echo)

Positive patient experience, the family of a patient gives positive feedback about the care provided at our hospital.

Wednesday 22nd April

Hospital praised for care of man who lost use of limbs (Echo) p8

As above, but hard copy includes a statement from Critical Care Services Matron Jane Benfield as provided by the Communications Team.

Of interest: Ismael left humbled by nomination (Echo & Citizen) p17

A community Group volunteer is nominated for his work, including raising money for our cardiac equipment at GRH.

Of interest: Eira's gift of hope... (Echo & Citizen) p24

Memorial pice on a former social worker who was based at GRH before retiring.


Thursday 23rd April

Cancer patient says thank you with his art (Hereford Times) 

Positive article after a patient donates a painting to the Radiotherapy Unit at Hereford. Features comment from Carol Scott, Radiotherapy Service Manager (as provided by the Communications Team) who said: “We are always grateful when our patients express their thanks and Andrew’s painting is a wonderful example of this. We are delighted to display this painting in our Radiotherapy Unit and we are sure that the picture will be appreciated by the many patients and visitors to our unit this year.

Volunteers' tidy up of Chelenham General Hospital's Lilleybrook Ward garden underway (Echo) p12

Positive article following a patient and her family's work to tidy a garden at GGH. With comment from Ward Manager Silvia Oliva as provided by the Communications Team.

Friday 24th April

NHS weathered the storm says health secretary Jeremy Hunt on visit to Cheltenham (Echo) p7

Jeremy Hunt visits the Maggie's Centre and talks about our hospitals.

Online reaction to the Echo's top stories (Echo) p11

Readers provide support online to the volunteers who are improving our Oncology Garden at CGH


Tweets of the week

"Children will get better at reading if they read lots of books so the ReadWell books are a good idea". From a parent. @gloshospitals

Keep our emergency departments for real emergencies! If you need health advice this evening, please call NHS 111 #ASAPGlosNHS

.@gloshospitals will go live with an InterSystems electronic patient record bit.ly/1HKxSrh #NHS

Need urgent care? Call 111 or go to asapglos.nhs.uk before you turn up to A&E as our emergency departments are still very busy.

Please help us to help those who have life-threatening & serious injuries by considering alternatives to A&E at ASAP. asapglos.nhs.uk

Great to be back. Fabulous rehearsal @gloshospitals @GlosCathedral #CaringChorus. Such fun!

Singing Bring Me Sunshine with Caring Chorus at Glos Cathedral Sunshine duly delivered @gloshospitals pic.twitter.com/r6YwVSskNr

Story image

We have got a fantastic vacancy for a young, creative & enthusiastic Multi-media Apprentice... Find out more here: bit.ly/1GaB2A2

Every single nurse/doctor said #Hellomynameis not only to my dad, but to us. Every time. So comforting during an awful time. @gloshospitals



Emma-Marie Smirnoff Lowe  5 starPure love and care at children's paediatric day unit. Thank you all so much. From the ward nurses to the anethatist. All so caring and professional. Made us all feel at ease. Also the lovely recovery nurse who showed so much care. Thank you all. Keep up the good work. :-)
Andrew Farley I have MS. I went to GRH in a wheelchair. Following a week of steroid treatment and Physiotherapy I walked out of there with walking aid. We have a fantastic trust here. I'm so grateful to the them.

NHS Choices

PDC reviewed Gloucestershire Royal Hospital

Recent stay following a Mastectomy

Excellent treatment from everyone.
Consultants were professional, efficient, caring and attentive at all times.
I was treated on Ward 2A Tower Block.
Nurses were exceptional in their care at all times. Nothing was ever too much trouble. At all times I was treated with dignity and respect.
Ancillary staff were cheerful and eager to help.
I cannot express my appreciation to everyone adequately, in words.
Thank you all

Visited in July 2014. Posted on 16 July 2014 using Patient Opinion

Anonymous gave Accident and emergency services at Cheltenham General Hospital a rating of 4 stars

No complaints at all - vey positive experience

Attended Cheltenham General A & E Sunday 19th at 11.30 am with my daughter who had fallen and hurt her wrist. All the A & E Staff were excellent, very professional and courteous. Despite the ambulances being diverted from Gloucester to Cheltenham that day and, as a result the department being very busy, we were seen by a Triage nurse within 20 minutes, x-rayed at approx. 2pm and then had a plaster cast put on (it was broken) and were on our way home with an appt for the fracture clinic for this week by 3.30pm.

Visited in April 2015. Posted on 19 April 2015

your Community services feedback.


WhatI liked ...
No answer.

What could be improved ...
No answer.

Anything else ...
I have had to visit both Gloucester Royal and Cheltenham General on 2 occasions due to a recurrent shoulder injury. On both occasions I found all staff to be friendly and supportive, and the facilities to be clean. I need an ambulance on both occasions and the response times were exceptional. Think the NHS do a great service and we are fortunate as a nation to have this at our disposal when necessary.

Sarah L gave Accident and emergency services at Cheltenham General Hospital a rating of 4 stars

A Huge Thank You To My Nurse & Doctor

After 6 days with the worst migraine of my life my partner took me down to A&E. It was a last resort as we had already had the out of hours doctors out twice but nothing was easing the pain and I was severely dehydrated from sickness. I would like to thank both the nurse and doctor who looked after me whilst I was there, hospital is never nice and always makes me anxious but they were fantastic. Unfortunately I was so out of it I didn't get their names, but with all the horror stories you hear about patient care and the poor state of the NHS, I think it's important to take note when you are so well looked after. This is full credit to the people and not necessarily the system, I have relatives who have received terrible patient care from nurses who couldn't care less, so thank you both.

Visited in April 2015. Posted on 22 April 2015

ValR gave Ophthalmology at Gloucestershire Royal Hospital a rating of 2 stars

Awful communication 

The appointments line does not operate over weekends - but there is no answer message to tell you this. So if you get an appointment letter on Saturday morning and you have any questions or problems, you can keep phoning lal weekend and all you will hear is ''sorry we cannot take your call at the moment'' 
Then when you call on Monday you can expect to be left holding on for a quarter of an hour at a time - every time!
No wonder people just don't turn up for appointments!
My loss of sight has been caused by high blood pressure and I am told that I must keep my BP down - joke??

Visited in March 2015. Posted on 23 March 2015

Website feedback

Robert Norton

I was in Cheltenham Hospital Bibury E4 from 16/4 to 18/4 following a TURP operation. I cannot speak too highly of the care and attention I recieved. It was my first expeience of being in a NHS hospital and from the constant bad press the NHS seems to recieve I was very anxious. Obviously they don't look at the good hospitals such as Cheltenham. Incidentaly my compliments extend to all sugical, clinical and non clinical staff involved in my reception, treatment and stay. Food was good too. I have no problem with this message, including my details, being passed on to others.




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