Mis-information .... Managing expectations
On 23rd/24th June I attended CGH for a 24hr ECG Monitor, when the monitor was removed on 24th June I was advised by the technician/nurse that the results would be sent to my GP within 2 weeks. I duly made an appointment for 2 weeks later to see my GP only to find they had not received my results. I called into Withington Ward on Monday 20th July to be told the results weren't back from the lab and they would flag them up to be chased. Today 23rd July I have checked with my GP to find that they have also been chasing my results over the past 2 weeks and that they have still received nothing apart from being told there is a 5 week wait!!! My question is why did the technician/nurse tell me the results will be sent to my GP within 2 weeks when the lab is taking over 5 weeks? resulting in wasting my time and the GP staff in chasing my results. We are constantly being told about problems in the heath service and patients wasting money by not attending appointments. This is an example of poor communication and mis-information costing the NHS money.
MICHAEL & SUSAN REID
ROBERT JOHN DAVIS
We were very surprised to be told by the staff at Robert's new place of abode that he has been released from your hospital suffering from severe malnutrition, it is our belief that nobody should leave hospital suffering from malnutrition, we appreciate he had a severe stroke but it is our opinion more work should have been done concerning his diet before release from hospital. He was on ward 8A
Visit to a&e Sunday 25th July
I would like to give some feedback regarding our visit to the a&e department on Sunday. I had to visit the a&e with my sick three year old and was extremely disappointed in the care we received. I appreciate that the a&e was very busy but I did not feel we were treated with much care or compassion at all. The dr we saw initially was a locum SHO and she showed no compassion at all. My son had unfortunately vomited all over me and him and she would not even pass me a paper towel. We were left frequently without understanding what was happening. My son was very uncomfortable and offered no pain relief until we got to the ward four hours later. On top of this the only soft drinks available was coke in the vending machine which I do not feel is appropriate for a hospital. I live marginally closer to Gloucester than Bristol but would travel to Bristol should we be unfortunate enough to go to a&e again as I did not feel confident in the a&e department. I totally understand the staff were busy and we were not high priority but I do feel care and compassion do not take extra time!
Complaint against midwife
Hello there, My name is Gilda Naghi from Gloucester, I am one of the New mums that your midwives are coming to support me in raising the baby healthy. I have a complaint against midwife Mrs Francis regarding her unannounced visit at my house. She supposed to come Tuesday, not letting me know that she's coming next day. When she came to the door, she started sort of a yelling : "I just came to weight your baby" , I didn't even had the time or courage to ask her why the date was changed, or other sort of questions, even if I told her that the baby had a rough night and just fell asleep half an hour ago, telling her that she might wait a bit longer. Than she questioned why I am giving camomile colic relief tea a couple of sips before the feeds after trying lots of medicine prescribed by doctors that didn't work and asking 3 of the GP s at the surgery and said its fine she told me with a tone '' breast milk only'' (not knowing at all the problems I was dealing with the breast feeding). She is just so superficial in everything she is doing, during her visit I just felt disappointed after her leave. I was told by othe employee of yours that this kind of tone is representing her. Specially in time like this when I am very stressed an sensitive I honestly start crying after that and my husband was very angry when I told him , he wanted to take immediate action so that it doesn't happen anymore to somebody else. Her visit took her about 10 mins in total. This is totally unacceptable . She didn't have knowledge at all about the baby or me, completely shallow attitude . Having problem with the breastfeeding, second time I am on antibiotics in the last 5 weeks ,she just didn't seem to be interested in us but in her "discharging" us from midwifing visit, so is that an attitude that "an expert" should bring in the house? NO . That's my complain and please don't send her off here again ! Will wait for immediate response before me and my husband decide to take further action. Thank you for your time. Although most impressed about midwife Kit and health visitor Joan. Very supportive and professional. Hopefully this issue is taken as a matter of urgency and her training reviewed Regards, Gilda
Collection of my mother
Dear Sir / Madam, I would like to complain of the treatment of my mother at Gloucester hospital from yesterday. My mother Linda Weller of Sevenleaze, Sevenleaze Lane, Edge, Stroud Glos GL6 6NJ, was asked to vacate her bed by 1:30 on Saturday 1st August. I arrived shortly after 3pm to collect her, not realizing that she had been discharged so early. My specific reason for complaining is that we were still waiting until 5:30 pm for the ward doctor to give her medication. This is an unacceptable long time for her to wait. Today she has been a lot worse in health and I am sure it is due to the stress of waiting the previous day. In addition, there is the stress to me where to park etc. Since my mother is quite infirm and cannot walk far. The ward care was okay, although they received no response when asked to provide the medicine. My mother complained that the hospital food was terrible. Yours sincerely, Steve Moir My address is 19 Church St, ELsham, Brigg, Lincs DN20 0RG
Mrs Paula Ruffley
Disabled car parking spaces for Outpatients
There are still only 5 car parking spaces for the disabled at the end of the Gloucester Royal Hospital site where Outpatients is accessed. Under PIP one only qualifies for the enhanced rate of mobility if one is only able to walk 1 to 20 metres. This is the rate that will be used to allocate disabled parking badges. So the current provision of disabled parking spaces means that the majority of disabled patients will be unable to access Outpatients unaided. It is currently extremely difficult to find an empty space, which means that people come very early in an attempt to secure a space, thereby occupying it much longer than they either need or wish to. Please give us more disabled car parking spaces at the Outpatients end of the site. Regards, Mrs Paula Ruffley The Firs Church Lane Minsterworth GL2 8JJ
care whilst in A&E and on CCU
My husband Len, was cared for in the CCU and received excellent care. The staff were both caring and professional whilst the resources available were marvellous: the comfy beds, the monitors, the ultrasound equipment, the x-ray suite, the equipment on A&E were all absolutely brilliant. My husband was sent over to Cheltenham where again he received great care. Thank you so much to the staff who work so very very hard to make a real life changing difference.
NHS Choices feedback
Anonymous gave Gynaecology at Gloucestershire Royal Hospital a rating of 5 stars
Excellent professional care.
I had an ovarian cyst removed as emergency surgery. All the staff - surgeon, consultants, ward doctors, nurses, HCAs and auxiliary staff were unfailingly friendly and professional and I always felt in safe hands. I couldn't have asked for better care.
Visited in July 2015. Posted on 29 July 2015