Having just spent the past 3 days in Gloucester Royal Hospital with Influenza A, I cannot believe how professional and dedicate the staff are, despite the current climate and issues effecting the trust. From A&E to those working on Ward 4a the care has been, as the CQC would say, Good. Why not Outstanding? We I have been in isolation for my stay, for obvious reasons, and sometime I felt I had been forgotten. Once buzzed, the staff came quickly. The treatment was Outstanding, I was treated for both Influenza and Viral Meningitis while we waited for the test results meaning I was already being treated no matter the result. So why not 5 stars? Well, the room I was in on 4a was Poor. There are holes in the paintwork and blood spots on the plaster. There is no TV on the wall making it very boring when your in isolation. The shower is no more than a trickle. The rooms were not very clean and when the cleaner did come round, she tickled the floor, I know she didn't do a good job as some biscuit crumbs my kids dropped are still on the floor now. She used the same cloth she wiped the bins with to wipe the sink and then the paper towel holder. I know money is tight, but a little spent on making the facilities better wouldn't go amiss. The final gripe that the cleaner kept leaving the door open, which when your in isolation is a no no but what makes it worse is when you have had 8 lumber punctures is getting out of bed to close the door to try and prevent spreading the infection. Overall, from a medical point of view, I could not have been in safer hands and feel blessed we have the NHS, however, a little work to do with Facilities.