March Week 3

Saturday 14th March

Such dedication from GRH staff (Citizen) p10

Positive patient experience - reader writes to the paper to praise the Ear, Nose and Throat and the Neuro teams at GRH following an operation on her sinuses last week.  She says: "From the initial pre-op assessment to post-op care I was treated with courtesy, care and kindness beyond the call of duty by the efficient staff. I would like to offer thanks to the people working in pre-op, admissions, anaesthetics, surgical and post-op teams. At the same hour of my admission, my husband was scheduled to have an appointment with the Neurology Department. The staff did their very best to ensure that he could join me while I waiting to go into theatre. We both offer our sincere gratitude to all the front line staff in these departments. We are fortunate to have such dedicated people". Hilary Russell

Guilty verdict on nurse in hospital thefts case (Echo) p13

Outcome of the case that has been running over the last two weeks. Intensive Care Nurse Natashia Penhale has been remanded in custody until sentencing.

Sunday 15th March


Monday 16th March


Tuesday 17th March

Mobile Diabetic Eye Screening Service (BBC Radio Gloucestershire)

Live tour of our mobile screening van at GRH on the breakfast show with our Programme Director Professor Peter Scanlon ahead of a formal launch this afternoon in Stroud. Interview and publicity as arranged by the Communications Team. Also used in bulletins from 6am.

Lifeline is taking to the road - thanks to £100k donations (Echo & Citizen)

Positive article in the Health and Wellbeing pages regarding the above and following press release as issued by the Communications Team.

Nurse's big leap for mother (Citizen)

Article lifted directly from our Outline Staff Magazine regarding a staff fundraiser and her colleagues who are taking part in an abeilling event for charity. Hard copy only available from the communications team for one week following publication.

Wednesday 18th March

Diabetic Eye Screening Service up and running (Stroud New & Journal)

Following a press release as issued by the Communications Team, the paper covers the formal launch of the van whith photographs of our staff , our Non-Exec Director Mike Evans on behalf of our Charitable Funds Committee and the Stroud League of Friends.

Thursday 19th March

The Tremendous Trust Bake-off (BBC Radio Gloucestershire)

A journalist joined our staff and local chef Rob Rees for our baking competition. Broadcast on the Steve Kitchen Drive Time programme.

Friday 20th March


Tweets of the week

Thank you to the super team at @gloshospitals Majors ED who looked after my brother this AM following an RTC. Fantastic ! :-)

@gloshospitals My son experienced amazing care at GRH today #brokenankle #ThanksA&E #topcare

@gloshospitals - could you be a Medical Reservist? Info day @RAFBrizeNorton Sat 21 Mar - 01993 842551 x4260 to book

@WEAHSN works with mums & hospitals to reduce cerebral palsy BIG thank you @gloshospitals @RUHBath @GWH_NHS @UHBristolNHS @NorthBristolNHS

@gloshospitals @RUHBath @GWH_NHS @NorthBristolNHS @UHBristolNHS please feel proud of your amazing #PreCePT work to reduce cerebral palsy

@lidocheltenham , didn't you object to the new hospital car park on the grounds of increased traffic , noise and pollution !!! #cheltenham


Sam from 7b shows us the MUST tool kits he put together for #NHW2015 @gloshospitals

We're supporting National CSE Awareness Day tomorrow. #CSE

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At Cheltenham Hospital with mum, the care she gets is excellent #nhs

Great new website for parents using neonatal services in the South West:

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Getting ready for afternoon tea on the wards @gloshospitals our chefs made 480 cupcakes for our patients!! #NHW2015

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Bloody @gloshospitals - dropped MiL for 11:30 outpatient appt, still waiting for call back. 'Course I had nothing else to do for 8 hrs #NHS

@gloshospitals of to gloucester royal today see if my broken bones are healing great Service wish me luck #SaveTheNHS #SAVENHS

Had screw & wires taken out of my ankle Monday @gloshospitals, surgeon did brilliant job. Walking ok, little swelling or pain. Rock on.

Let's all raise our hands to stop #CSE #HelpingHands #CSEDay2015

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NHS Choices


Website feedback


Philip Warren 

GRH Ward 9A 

On behalf of my brother in law who was admitted on Friday (and then discharged thee following day) I would like to thank the staff of Ward 9A for their care, consideration and kindness. My perspective as a visitor matches up to this. Always felt involved and informed. Much appreciate kindly and courteous communication. 

Keith Atkinson 

Cancelled appointment Cheltenham GH 

My mother Evelyn Atkinson arrived for her appointment to be told that it had been cancelled last Thursday. I think that the system should require the patient to confirm that they are going to keep the appointment, not rely on the NHS to contact you. Or not as in this case. While we were at the hospital, we were asked if we would like to speak with the consultant to explain to us, but after 90minutes of waiting and being told they would be with us in a few minutes, we decided to leave. as my mother was stressed enough by that time. 

Chris Kerridge 

Opthalmology (outpatient) 

A few years ago I suffered a severe eye infection that left me with impaired vision in one eye. Nick Price and his team looked after me extremely well - had it not been for the prompt intervention I could have lost sight in that eye completely - and later referred me to the Eye Hospital in Bristol. More recently, I have experienced another problem with my (good!!) eye and have attended Ric Caesar. Once again, I cannot praise enough the quality of care and attention I have received - a huge THANK YOU to all concerned!! 

Tony Norman 

Accident & emergency 

I was referred by my Dr. I was seen within 10 mins, I received excellent care, every step of my treatment was explained. The consultant Mr Llewellyn said he would get the neurological department to look at the CT scan on Monday. on Monday afternoon I received a phone call to tell me that an appointment had been made for me at Cheltenham General on Tuesday for an MRI scan. The staff here were very reassuring through this very scary procedure. I received a phone call on Friday to give me the results( that I had had a small stroke. All this within one week. Fantastic Service. Thank you. 

Ward 7b at Gloucester royal 

Staff nurse Richard gave impeccable help from explaining complex terms to simply helping to the car. Best care had in a long time and thank him greatly! Staff on 7b helped indeed 

Faye Burton 

Day surgery unit, 23/02/15 for wrist arthroscopy and deridement of central tfcc tear. 

I just wanted to thank all the wonderful staff in the unit who were so kind and caring from arrival at 7.30am until I went home at 4.30pm. I will admit I was very nervous and they all put me at ease. 

Unfortunately hand towel dispensers were being put up on the wall using a drill whilst I was being told to sleep the anaesthetic off 

Ian Hunter 

A and E 

The attitude of staff was great. Despite undoubtedly being under pressure, and a waiti all the staff were responsive and informative. The ENT Doctor who attended me (Last Thursday at 1130) was excellent - caring, efficient, informative and very pleasant mannered - well done 

Philip Davis 

Guiting Ward 

The care provided by nursing staff, auxilliary staff, A&E and not least my consultant (Mr Peacock) and his team was excellent. The whole experience was first rate and its very comforting to know that the NHS is still there for the patient despite the media focus on the things that go wrong.



Outline - Staff Magazine - October 2013

Outline Magazine




Press Releases



Gloucestershire Hospitals NHS Foundation Trust | Communications Team 
Trust HQ, 1 College Lawn, Cheltenham, GL53 7AG | Tel 0300 422 4722 | Email