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November 2014 Week 1

Saturday 1st November

Support aided major revamp of mortuaries (Citizen) p5

Positive, short news item lifted directly from our staff magazine Outline (as produced by our Communications team) regarding our mortuary team's work to upgrade storage and viewing facilities. Features a photograph of CGH and a quote from General Manager Anthony Walsh. Hard copy only.

Sunday 2nd November


Monday 3rd November

It's good to talk mental health (Citizen) p15

Positive, short news item lifted directly from our staff magazine Outline (as produced by our Communications team) regarding our support of the county's Talk Mental Health campaign. Features a photo and quote from our HR Director Dave Smith. Hard copy only.

Consultant builds fertility unit website (Citizen) p9

Another positive, short news item lifted directly from our staff magazine Outline (as produced by our Communications team) regarding the Cotswold Fertility Unit and highlighting the web address of the new site. Pictures Consultant Kalpana Reddy. Hard copy only.

NHS pays out £5.5bn to hire agency nurses (Citizen) p8

Local slant on a national news item, highlights national figures, but mentions that we have recently hired overseas nurses as well as UK-trained nurses. Hard copy only.

Tuesday 4th November

Giving time and place to grieve for lost babies (Echo/ Citizen) p20

Positive article as arranged by our Communications Team, focussed on our Meadowsweet Room, a dedicated facility for bereaved parents at GRH. Features a quote from a Hospital spokesman and a photo of our Bereavement Support Midwife Kate Harrison, a memory box and representatives from SANDs charity. Hard copy only.

Of interest: Livestock MRSA 'found in hospitals' (Wilts and Glos Standard)

Covers a national story, with no relation to our hospitals, but could potentially be of concern to local residents.

Wednesday 5th November


Thursday 6th November

Miscarriage and premature birth charity to be helped by Cheltenham marathon runner (Echo & Citizen) p34

CGH Medical Secretary Cathy Hannam is raising money for baby charity Tommy's by running the Brighton Marathon in April next year.

Hold ups at GRH due to urgent Tower Block lift repairs (Citizen) p28

Balanced article after a visitor approached the paper to complain about the ongoing lift repair programme. Features full explanation of the work and a quote from a Trust spokesman as provided by our Communications Team.

Hospital visitors face queue for lift (Citizen) p12

(As above)

Of interest: The sweet taste of success as candy business takes off (Citizen) 

A local business raises money for our Stroke Unit at GRH

Operations cancelled at Gloucestershire Hospitals due to medically fit patients (BBC Radio Gloucestershire)

News lead follows a discussion at our monthly public Board meeting. Audio available for six days following broadcast

Friday 7th November

Bed blockers holding up hospital operations (Citizen) p3

Follow up to the BBC Radio Gloucestershire story (see 5th Nov)

See also: Fit patients unable to leave hospital due to lack of home care (Echo) p4

As above


Karen Maggs commented on Gloucestershire Royal Hospital's post.

Karen wrote: "Dr Edwards saw me when my blood pressure went up at the end of my pregnancy. I was desperate to avoid induction but Dr Edwards sat with me for a while just chatting to calm me down. 
I was induced the next day and a complex labour followed and she was called to help delivery my daughter. 

She also saw me the night my father died whilst I was pregnant with my second daughter. I was having tightening due to stress. She was so compassionate towards me and my situation and provided A1 care again. 

I often remember how kind and supportive she was to me on both occasions. 

If she reads this I'd like to say a massive thank you. You made a massive difference to me."

Sue Merrett ‎Gloucestershire Hospitals NHS Foundation Trust

I would like to thank everyone involved in my mother in laws admission to GRH yesterday 2/11. From the first responder to the ambulance crew to the helpful staff in ED to ACUA, everyone was helpful and listened to any suggestions that we had and acted on it, she is improving as a result of everyone working together and we as her family are grateful


Tweets of the week

I have just watched 3 people clean a floor at Cheltenham general Hospital @NHSEngland #efficient?

8:46am · 5 Nov 2014 

Looking fwd 2 being @gloshospitals on 6th Nov in #Cheltenham Hosp West Block. Come and get Carbon Monoxide levels checked. We don't bite...

Awesome rehearsal this evening #caringchorus @gloshospitals and @GlosCathedral. We sound good! I'm still smiling!

9:57pm · 4 Nov 2014 · Twitter for Android


Had my Flu jab @gloshospitals very important for all our frontline staff.

9:31am · 3 Nov 2014 · Twitter for iPhone


NHS Choices feedback

Anonymous gave Accident and emergency services at Cheltenham General Hospital a rating of 1 stars

Waiting time in A & E

Turned up with a sore eye at A & E. Was seen promptly by triage nurse and sat in waiting room. The waiting room was grubby and had litter on seats. Toilets were not as clean as they could be. Drinks vending machine worked occasionally but several people couldn't get a drink from it.
I was finally treated by a nurse over three and a half hours later. 
I had a corneal abrasion and I was then quickly processed, medicated and dispatched.
The staff on the "coal face" are always pleasant hardworking individuals but they must be as frustrated as the patients at these unacceptable patient waiting times.

Visited in November 2014. Posted on 01 November 2014

Anonymous reviewed Accident and emergency services at Cheltenham General Hospital

Excellent Professional Service at A&E and Acute Care

My wife and I went to A&E at 8.50 am on 27 October as she had a very high and potentially dangerous heartbeat. Within a few minutes from arriving at reception, we were seen by the triage nurse who arranged an immediate ECG test.

This set in motion a very professional , methodical and comprehensive series of tests to identify the problem. Medication was immediately given to reduce the heartbeat to a safe level, while blood tests and an x ray were organised. 

The cause of her condition was diagnosed and a follow up appointment was suggested with her GP. She was discharged the same day, feeling much better and very relieved to hear her condition was not dangerous.

Throughout our stay in A&E and Acute Assessment I was very impressed at the way the doctors, nurses and support staff worked as a coherent and professional team. with a unified aim of helping and reassuring the patient.

I want to thank all the staff for their kindness and care. 

While the Press may say the NHS is failing , I would say they exceed all expectation and pass with flying colours.

Visited in October 2014. Posted on 01 November 2014


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Trust HQ, 1 College Lawn, Cheltenham, GL53 7AG | Tel 0300 422 4722 | Email