You and your treatment

Meeting your needs


If a person is involved in your care, please let us know so that we can involve them appropriately with you in your care and treatment.

If you are a carer please let us know so that we can ensure that if needed, the right support and help is in place for both you and the person you care for.


Making your stay as comfortable as possible

 We want you to play a full part in discussions and decisions about your treatment and care and to feel as comfortable and independent as possible while in hospital. Please let staff know if you need any special help or support to achieve this.

This includes any equipment that you may need If you or your family want to discuss your specific needs or additional support before you come into hospital, please contact the Senior Nurse on the ward.

We will provide interpreting services where needed.



We are proud to be training the healthcare professionals of the future, including medical students. We will always ask your permissionif medical students are to be present and you can of course decline. This will not affect your care and treatment in any way.


What do we do with 'information about you?'

Information about You

Throughout your stay in hospital we will be asking you for information so that we can be sure that you’re receiving the appropriate care and treatment. We will keep this information, together with details of your care, as a record of your treatment. We may need to share this information so that everyone involved in your care can work together for your benefit.

Under the Data Protection Act 1998 you have a right to expect that information given in confidence to staff will be used only for the purpose for which you gave it (e.g. your health care). It will not be shared with others without your permission, except for rare medical or legal reasons that are exempt under the Data Protection Act. If you do not wish us to share some of this information please speak to the team in charge of your care.

If you would like a copy of the leaflet “What we do with your information”, please ask a member of the ward staff. If you have any further questions about how your information will be used, please speak to the nurse in charge. From time to time, we may use your name and address to contact you to ask about your experience in our hospitals.


Answering enquiries about your health:

It would be helpful for you to tell us a named person to whom we can pass on information about your progress. This helps us to give a consistent message quickly and easily which can then be passed on by the named person to other family members and friends as appropriate. It also helps us to maintain confidentiality.

We do not provide information by telephone (except to the person you have named) to protect your confidentiality. Where families are unable to visit however, special arrangements can be made. Please talk with a senior nurse on your ward.

Everyone who works for the Trust has a legal duty to maintain the highest level of confidentiality in dealing with any information which could identify you. This covers information held in your paper Health Record file or electronically.



Staff (pharmacist/nurses) will talk with you about any medicines you need to take. Medicines dispensed in the original manufacturer’s box contain a leaflet giving more information about the medicine.


Unlicensed Medicines:

Most of the medicines patients receive within the hospital will be licensed (this means the UK Government has authorised the manufacturers to sell the drug for specific uses). Sometimes, some patients will need to receive medicines that are unlicensed or may be used outside the terms of their licence. This can be for many reasons, for example:

  • It is waiting the granting of a UK licence from the Government


  • No UK company supplies the medicine


  • Usage of the medicine is low and therefore it is not economic for the makers to send the product for approval.


  •  It has been withdrawn from the UK market because demand is too low

Please be reassured that your doctor and pharmacist will have thought very carefully about what is the best medicine for you. They will always talk with you or your carer about using such a medicine. Often medicines used in this way have been widely used and have predictable side-effects which are no greater than licensed alternatives. If you have any concerns regarding the licensed status of your medicines, we ask that you speak to the doctor, nurse or pharmacist who is looking after your care.