Your Voice

What is the Friends and Family Test?

The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'

  • patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
  • patients who attend our Emergency Department (ED)
  • women using our maternity service
  • patients who attend our outpatient departments

Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.

We are now collecting FFT feedback electronically in our Emergency Department and all Outpatient, Inpatient and Daycase areas

This means that our patients will now be contacted within 24 hours of discharge by SMS via their mobile phone or by Interactive Voice Messenger (IVM) via their land line and invited to tell us if they would recommend the department to their friends and family if they needed similar care or treatment and why.

Their response is confidential and helps us better understand the experience of the patient whilst in our ED or Outpatient Departments and Inpatient and Daycase areas.

Friends and Family Test data December 2016

Below are the percentage of patients who would recommend the following areas of care to their friends and family if they needed similar care or treatment. 

To view a ward breakdown of this information please click here.

 Please note that Inpatient numbers are lower this month due to a change in both the method used to collect FFT data and a new patient record system being introduced into the Trust. The data should be read with caution.

December   December   December   December


78.4%
 

  100%   89.5%   90.1%

November:

88.0%

 

November:

98.2%

 

November:

91.7%

 

November:

90.8%

October:

85.7%

 

October:

97.8%

 

October:

91.2%

 

October:

95.2%


 
 
 
     

 

Gloucestershire Hospitals NHS Foundation Trust

Our overall score for December

89% Positive
5% Negative 

 

This recommendation of care is based on the views of

7479

patients

 

To find out how results are calculated. Click here.