Your Voice

What is the Friends and Family Test?

The Friends and Family Test is a national scheme enabling patients to tell us and other patients what they think about the care they receive.

The following patients are asked 'How likely are you to recommend our hospital to friends and family if they needed similar care or treatment?'

  • patients who spend at least one night on a ward in our hospitals or visit hospital for a day for surgery or a procedure
  • patients who attend our Emergency Department (ED)
  • women using our maternity service
  • patients who attend our outpatient departments

Each month we publish details about how many people completed the Friends and Family Test and what they thought about their care.

We are now collecting FFT feedback electronically in our Emergency Department and all Outpatient, Inpatient and Daycase areas

This means that our patients will now be contacted within 24 hours of discharge by SMS via their mobile phone or by Interactive Voice Messenger (IVM) via their land line and invited to tell us if they would recommend the department to their friends and family if they needed similar care or treatment and why.

Their response is confidential and helps us better understand the experience of the patient whilst in our ED or Outpatient Departments and Inpatient and Daycase areas.

How to Opt out of recieving the Friends and Family Test Survey

We are always working to impove the service we provide to you and your feedback enables us to look at areas that need improvement, as well as empowring staff to make changes that make a real difference to our patients and their care.  

If you would rather not be contacted then please call the Patient Experience Improvement Team on 0300 422 5734.

Friends and Family Test data June 2017

Below are the percentage of patients who would recommend the following areas of care to their friends and family if they needed similar care or treatment. 

Please note that Inpatient numbers are lower this month due to an external error that was out of our control. The data should be read with caution.

To view a ward breakdown of this information please click here.

October   October   October   October

 

81.0%

 

  100%   92.0%   91.2%

September:

81.1%

 

September:

94.7%

 

September:

91.4%

 

September:

90.1%

August:

84.9%

 

August:

89.5%

 

August:

91.4%

 

August:

90.1%


 
 
 
     

 

Gloucestershire Hospitals NHS Foundation Trust

Our overall score for October

90.8% Positive
4.3% Negative 

 

This recommendation of care is based on the views of

10,369

patients

 

To find out how results are calculated. Click here.