The Patient Experience Team have worked in conjunction with all those involved in the care of patients following the elective hip pathway to explore not only the experiences of patients, staff and carers but also the processes and flow of the pathway.

Shadowing is an observation technique with a third person recording what happens during a patient’s pathway. It involves witnessing everything the patient experiences, observing and recording each step of the process, and then seeking feedback from the patient at each point. Shadowing gives staff the opportunity to see care experience through patient’s eyes and raises staff awareness of the patient experience, including what is working well and areas for improvement.