Further Information

Going Home

When you arrive on the ward your nurse will advise you approximately how long you are likely to stay in hospital, giving you an Estimated Date of Discharge. We hope you have already made some plans and preparations for your discharge and how you will manage when returning home. Discharge planning starts as soon as you are admitted and we will ask you about your social circumstances.

We are unable to provide hospital transport to take you home unless your mobility is severely restricted.

A definite discharge date is normally given 24 hours beforehand. For your discharge to go ahead your team of doctors, the physiotherapist, occupational therapist and nurse have to be happy that you are fit and ready.

 If you or your relatives/carers have any further questions, please do not hesitate to ask the nursing staff.


Visiting times are: - 3.00pm - 4.30pm and 6.00pm - 8.00pm

Three visitors is the maximum per bed at any one time please. This is necessary not only because the patient may be overtired by more, but space is limited and overcrowding poses a health and safety hazard. We also limit the amount of flowers due to infection risk and health and safety.

We do not recommend babies being brought in to visit  for their own protection

Please speak to the Sister or Nurse in Charge if there are extenuating circumstances that make visiting difficult during these hours

Cleanliness and Infections in Hospital

We ask that visitors suffering from minor infections such as a cold avoid visiting if possible, for their sake as well as the patients. Please do not come into visit if you have had vomiting or diarrhoea in the past 72 hours.

Hand washing: The most common means by which infection is transmitted is by hand, therefore, handwashing is a very basic, yet vital infection control measure. Alcohol hand gel is kept at the entrance of the ward and at each bedside for all the visitors to use before and after visiting. Visitors are requested not to sit on patients beds, this is to help minimise the risk of spread of infection. For more information on Cleanliness and Infections click here



Medicine Rounds

As we are a Medical Ward, the Medicine Rounds are very important and can take some time. They take place at:   8.00am, 12.00pm, 5.00pm and 10.00pm. It can be more difficult to answer the telephone at these times.

Mealtimes and Catering

You will be given a menu card every day to choose your meals for the next day. Please inform the staff if you have any allergies or specialized dietary requirements

  • Early Morning Tea: - 6.45am - 7.00am
  • Breakfast: - 8.15 am - 8.45am
  • Lunch: - 12.00pm – 1.00pm
  • Supper: - 5.00pm - 6.00pm
  • Beverages: - Mid morning / mid afternoon / late evening

There are two Restaurants at Cheltenham General. The Blue Spa Café is located at the front of the Hospital in Centre Block. The Glass House Cafe can be found in St Paul's Wing. For more information Click Here.

Social Services

We've got a good team of social workers based in the hospital. If you need any social help please contact a member of staff they will be able to access this service

Additional Information

There are several WRVS shops around the hospital.

Newspapers/magazines can be purchased daily from trolley which visits the ward between 10.00am – 12noon.

If any special help is needed for communication (English as a second Language) the staff can arrange an interpreter however, your friends / relatives are welcome to help.

Chaplaincy staff visit the Ward, or you may arrange for your own spiritual advisor to visit

Any Questions

If you have any concerns during your stay with us or have any suggestions on how we can improve our service, please do not hesitate to talk to the Senior Sisters/ Ward Managers or any of the staff nurses who are always willing to answer any questions whilst on duty.