Mortuary Services

The Mortuaries at both Cheltenham General and Gloucestershire Royal Hospital sites offer a secure body storage facility for patients who have died within the hospitals, prior to collection by Funeral Directors. The Mortuaries also offer a viewing service, with prior booking required, for relatives of the patients within the Mortuary. The Mortuary team pride themselves on their focus towards improving patient care and working towards developing the facilities provided within the Mortuary for patients and their relatives

The Trust no longer provides a Post Mortem service so any patients requiring Post Mortem will be transferred to the Coroner’s facility in Barnwood, Gloucester. The Trust no longer employs Anatomical Pathology Technicians, and the Department is run by a team of Mortuary Assistants. These staff are not trained to remove any implanted devices (such as Pacemakers) or lines and tubing (such as cannulas and endotracheal tubes). Please note – currently all devices, lines and tubing will be left in place for the Funeral Directors to remove after collecting the patient.

For all queries relating to the patient’s property, collection of the Death certificate, request for Cremation paperwork and arrangements for funerals please refer to the Trust Bereavement Department whose contact information can be found here. For information and contacts for the Gloucestershire Coroners Service please refer to their website.

Further information regarding the Trust Mortuary practices can be accessed as required and has been divided into two separate sections: if you are a relative of the deceased or the Funeral Director dealing with the deceased on their behalf. 

Contact details

Gloucestershire Royal:        0300 422 5271
Cheltenham General:          0300 422 3653
Mortuary Team Email:         Mortuary.Offices@glos.nhs.uk

If calling out of hours or the Mortuary Assistant on duty is unable to answer the phone please leave a message with your reason for calling and your contact details and the Mortuary Assistant on duty will return your call at their earliest convenience.