Friends & family test - your feedback
The Friends and Family Test is available at four key points of the Trust’s maternity services offering patients the opportunity to give feedback. Maternity patients have the opportunity to give their views on antenatal care, birthing care and postnatal care, therefore you might be asked the question up to three or four times. This is so we can make sure that we identify areas for improvement at every stage of maternity care. The question looks like this:
How likely are you to recommend our service to friends and family if they needed similar care or treatment?
Choices range from “Extremely likely” and “Likely”, through to “Neither”, “Unlikely”, “Extremely Unlikely” and “Don’t Know”.
We also encourage patients to provide us with more information so that we can understand why a particular answer was chosen, what we did well and where we can look to make improvements. Women will be asked to give their feedback as follows:
- 36 week antenatal appointment in community or at the hospital
- After giving birth
- Postnatal care in either Gloucestershire Royal or Stroud Maternity
- Postnatal community service at discharge from care
The Friends and Family Test should be completed within one month of the appointment/birth and can be accessed by clicking here