Support Services Colleague
Awarded to an individual working within a non-clinical support service who has worked hard to deliver above the expectations of patients and colleagues and encompasses our Trust’s values.
Mark Maycroft
Grounds, GMS
Colleagues commended Mark's determination and work ethic, highlighting his passion for making our sites as good as they can be. Mark's honest, open feedback provides insights that are always constructive and aimed at improving service delivery. He also suggests ideas for other departments to work better together or save the Trust financially and ethically.
Recently, Mark led on the construction of the wildflower pathway around the Tower carpark along with the sensory garden built by the team at Dean Neurological Centre where the staff there commented on his compassion for the residents. He is a true asset to the Grounds Team and the Trust.
Fiona Wilson
Ward Clerk, Woodmancote
Woodmancote ward administrator Fiona has been a critical member of the Trust's Clinical Product Evaluation Council (CPEC), supporting colleagues across the stroke pathway to identify gaps and issues with products. Fiona puts patient and staff experience at the forefront of everything she does, engaging in projects that improve staff wellbeing and helping the Trust deliver on its sustainability commitments.
Fiona was instrumental in the Trust roll-out of shampoo caps, which was received very positively with one colleague commenting, “This makes the patients feel more cleansed, smell nice and it is a comfort for the relatives to see their loved one cared for.” Fiona also supported the introduction of slippers for patients who did not have access to appropriate footwear, leading to a significant reduction in falls.
Ben Harvey
Business Intelligence
As a key member of the Hospital Mortality Group, Ben created a bespoke database to ensure we have an accurate local picture of what is happening at our hospitals. Colleagues described Ben’s “platinum-level analytical and IT skills”, adding that he can present this data to a wider, less specialist audience in easy-to-understand language. Ben was pivotal in identifying and alerting us to delay related harm resulting from poor flow from ED, which is vital to our future strategy to improve. He always has patient safety and experience at the heart of his work.