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SACT: contact information

Please note that some of the following phone numbers are not continuously manned. You may not get a response as timely as you might expect.

24 Hour Helpline - The Acute Haematology Oncology Unit (AHOU)

Lilleybrook Ward, Cheltenham General Hospital
For haematology and oncology patients who are feeling unwell, with any symptoms from cancer or cancer treatment.

  • Tel: 0300 422 3444
  • Available 24 hours a day, 7 days a week, including bank holidays

Adult Social Care Gloucestershire County Council

Avening Ward Reception

Tel: 0300 422 4003 Monday to Friday, 7:00am to 7:00pm for queries on the day of treatment

British Red Cross (Wheelchair Hire)

Psyschology Services

Cancer and Palliative Care Psychology Services

  • Gloucestershire Royal Hospital Tel: 0300 422 8523
  • Cheltenham General Hospital Tel: 0300 422 3443

Haematological Cancers Psychology Services

  • Tel: 0300 422 8523

These 3 phone lines are open Monday to Friday, 8:30am to 4:00pm

Cancer Prehabilitation

Access the cancer prehabilitation team if you have a gynaecological, prostate, colorectal, upper GI, lung, breast, skin or haematological cancer.

Chapels

  • Cheltenham General Hospital Tel: 0300 422 4286
  • Gloucestershire Royal Hospital Tel: 0300 422 6200

Email: ghn-tr.spiritualcare@nhs.net

Charlies Cancer Support and Therapy Centre

Gloucester Venture Business Centre, Madleaze Road, Gloucester, GL1 5SJ

Community Nurse/District Nurse

You may require support from a Community/ District Nurse while having treatment.

  • Tel: 0300 421 6070 - Cheltenham locality
  • Tel: 0300 421 6072 - Cotswolds locality
  • Tel: 0300 421 6071 - Gloucester locality
  • Tel: 0300 421 6074 Forest of Dean and Tewkesbury, Newent and Staunton locality
  • Tel: 0300 421 6073 - Stroud locality
  • Tel: 0300 421 0555 - Out of hours

Consultant’s Secretaries

Please call the Gloucestershire Hospitals Switchboard:

  • Tel: 0300 422 2222

Available 7 days a week, 24 hours a day, including weekends and bank holidays. The Operator can find the relevant contact details for your consultants’ secretary.

Edward Jenner Unit (EJU), Gloucestershire Royal Hospital

For queries on the day of treatment or a consultant/appointment

  • Reception Tel: 0300 422 5255 Monday to Friday, 8:00am to 4:00pm
  • EJU ward clerk/nurses Tel: 0300 422 5248 Monday to Friday, 8:00am to 6:00pm

E-Zec Transport

  • Gloucestershire Tel: 0300 777 5577
  • Herefordshire Tel: 0333 123 1207
  • Worcestershire Tel: 0300 011 0017

FOCUS Support and Information Centre

Cheltenham General Hospital, Monday to Friday, 8:30am to 4:30pm

  • Tel: 0300 422 4414 or 0300 422 3226

Great Oaks Hospice

The Gorse, Coleford, GL16 8QE Day Hospice and Hospice at Home services

Haematology Helpline

Edward Jenner Unit, Gloucestershire Royal Hospital

Please call if you are a haematology patient and you are feeling unwell. Outside of these hours, please call the Acute Haematology Oncology Unit (AHOU).

  • Monday to Friday, 8:00am to 5:00pm
  • Tel: 0300 422 5299

Haematology - blood forms

For queries about blood forms

  • Tel: 0300 422 5440
  • Monday to Friday, 8:00am to 4:30pm

Haematology booking office

For consultations/appointments queries.

  • Tel: 0300 422 2862 Please leave a message

Healthy Lifestyles Gloucestershire

Lilleybrook Ward

Cheltenham General Hospital

  • Tel: 0300 422 4010 or 0300 422 4110

LINC Outpatients

Cheltenham General Hospital. For queries on the day of a clinic consultant/appointment.

  • Tel: 0300 422 2868
  • Monday to Friday, opening times vary

Longfield Community Hospice

  • Burleigh Lane, Minchinhampton, GL5 2PQ Hospice and Hospice at Home services.
  • Tel: 01453 886868

Macmillan Stop Smoking

Maggie’s, Cheltenham

The Lodge, College Baths Road, Cheltenham, GL53 7QB

  • Tel: 01242 250611 Monday to Friday, 09:00am to 5:00pm
  • Website: www.maggies.org

Main Oncology Reception

To check appointment times or if you are running late on the day.

  • Tel: 0300 422 4028 or 0300 422 4147
  • Monday to Friday, 8:00am to 5:00pm

Nurse Led Clinic

Based on Avening Ward, Cheltenham General Hospital For queries on the day of treatment.

  • Tel: 0300 422 4003
  • Monday to Friday, 7:00am to 7:00pm

Oncology Booking Office – clinic consultation appointments

To check, query or change clinic consultation appointments only.

  • Tel: 0300 422 4027
  • Monday to Friday, 08:30am to 5:00pm

Oncology Booking Office – treatment appointments

To check, query and change treatment appointments including bloods tests. Also to book in PICC/central line/ port blood tests and weekly dressing change.

  • Tel: 0300 422 3366
  • Monday to Friday, 9:00am to 4:00pm

Oncology Outpatients Cheltenham General Hospital

For queries on the day of treatment or a consultant/appointment.

  • Tel: 0300 422 4049
  • Monday to Friday, 8:00am to 4:00pm

Radiotherapy Advice Line

For advice on radiotherapy

  • Tel: 0300 422 3243 You can leave a message.

Radiotherapy Booking Office

For radiotherapy appointment changes and queries.

  • Tel: 0300 422 4471
  • Monday to Wednesday, 7:00am to 3:30pm; Thursday to Friday, 9:00am to 2:30pm

Rendcomb Ward and siderooms

  • Cheltenham General Hospital Ward Tel: 0300 422 4215
  • Siderooms Tel: 0300 422 4298

Sue Ryder Leckhampton Court Hospice

Macmillan Information and Support

Macmillan Hub, Gloucestershire Royal Hospital (main atrium)

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