Haematology Outpatients

The Haematology Helpline is based at EJU.

Edward Jenner Unit (EJU)

Gloucestershire Royal Hospital Reception: 0300 422 5255
Ward clerk/nurses: 0300 422 5248

You may come here for treatment, blood tests, routine swabs, clinic consultations/appointments or for a day case.

When you arrive, please report to reception. You will be asked to take a seat until a member of staff calls you through to the appropriate area. Volunteers will be there to assist you. If you are having treatment at EJU, the team of SACT-trained nurses will make this as comfortable as possible.

What to expect when having treatment at EJU

• Please attend for treatment alone due to space restrictions. Let a member of staff know if you need a carer or a translator to be with you.
• You may be asked to sit/stand on weighing scales to make sure the team have an up-to-date record of your weight. Doses of treatments are often based on your weight.
• If you are having your treatment over lunchtime, you will be offered cold food, such as sandwiches, yoghurts and fruit. Hot drinks and water are available throughout your treatment free of charge. You can bring in your cold food and drinks if you wish.
• You will be sitting in a reclining armchair to have your treatment.
• Other patients will be having their treatments in the area around you.
• If you require a cannula to be inserted into a vein, the nurses will use equipment to warm your hands and arms to help with this. The warmth will cause your veins to get bigger and be more visible. Staff may also use equipment to help see the veins in your hands and arms to enable them to insert the cannula.
• Toilet facilities are available.
• For some treatments, you may need your urine tested and measured. A member of the team will discuss this with you.
• Access to free Wi-Fi is available
• Mobile devices are allowed but you will not be able to plug them in to charge. Please use headphones when listening to your mobile device so as not to disturb other patients and the staff.

Haematology Helpline

Edward Jenner Unit Gloucestershire Royal Hospital

Monday to Friday, 9:00am to 5:00pm

Tel: 0300 422 5299

Haematology patients - please call the Helpline for non-emergency support and advice in between your treatments.

This phone will be answered by a nurse or a ward clerk. The ward clerk can pass you on to a nurse or take a message and ask a nurse to call you back if required.

Outside of these hours or if you feel unwell and require urgent advice, please call the Acute Haematology Oncology Unit 24-hour Helpline (AHOU), at Cheltenham General Hospital. Tel: 0300 422 3444

LINC Outpatients

Cheltenham General Hospital

Tel: 0300 422 2868 or 2869

Monday to Friday, opening times vary

Haematology and Oncology patients may attend here for clinic consultations/appointments, blood tests and day case procedures.