Improving the Quality of TrakCare e learning
by Allysun Gore
Poster Download
Background
E learning has been an option for TrakCare training since before TrakCare was launched in December 2016. It was created as an alternative to face to face training, to be accessible and easy to use and comparable to other e learning modules via the Trust e learning system, Kallidus. At its first launch there were 170 e learning modules, related to each TrakCare security group role.
Purpose
The drivers for improvement were multifactorial. The TrakCare system underwent an upgrade in July 2019 and together with user feedback, the e learning modules were thoroughly reviewed by the TrakCare Training e learning Specialist.
Method
User feedback reported the modules were long, repetitive, and the accompanying audio restricted staff from completing training in an open workspace. To reflect system changes, the e learning was reviewed using the original template matrix as a basis. The matrix structures which modules are required for each security group role and engagement with organisational leads gained sign off for the revised matrix all roles within TrakCare.
Technical issues in using Adobe Captivate and HTML5, were overcome to enable users to complete the e learning without hindrance. The modules were peer reviewed for quality and close collaboration with the trust e learning team, allowed the 65 modules to be published soon after the upgrade.
Results
A significant reduction in time required to complete e learning was the highlighted outcome, (>50%) but further evaluation is required to monitor its efficacy and gain user feedback.